Last updated: October 25, 2020
 
No Refunds, Only Store Credit, or Exchanges Only.

Online Return Policy

Thank you for your purchase. We hope you are happy with your purchase. We understand buying online is not the same as in our store. We gladly accept returns if items purchased are unworn/unused and appear in brand new condition if you are unsatisfied. All tags and stickers MUST be intact to receive a store credit or exchange. All sale items, lingerie, underwear, and hosiery are final sale and cannot be returned or exchanged. If you wish to return an item, you must first obtain a return authorization (RA) number from us by email: hello@petitapetitlingerie.com within seven (7) days of receiving your order. All return shipment MUST have the RA number on the outside of the box, written on the return shipping documents, and ship the package within three (3) days of receiving the RA number to:

 

Madam CFO, Inc.
Attn: Petit à Petit Return Coordinator
5900 E. Virginia Beach Blvd, 41159
Norfolk, Virginia 23502

 

Online Return Instructions

All returned items must be in brand new and unworn/unused condition, with all original tags, stickers, and labels attached. A return shipping label, included in all orders. Once you receive your RA number, you must ship your package within three (3) days per the above paragraph to receive store credit or exchange. We ask for five (5) days to process your return and contact you directly via email once your return is processed.

 

Store Credit/Exchanges

We thoroughly inspect all return items and assess the condition of the item. You will receive notification if your return is was accepted or rejected with a reason code. Store credit never expires. For exchanges, items must be of equal or higher value. If the item you wish to exchange is no longer available, we will order your specific item or assist you with an alternative.

 

In-Store Return Policy

Thank you for your purchase. We hope you are pleased with your purchase. Items returned in-store are for exchange or store credit only. The credit never expires. We cannot accept in-store returns on lingerie, hosiery, panties, underwear, or other worn/used items. For exchange, all items MUST include all original tags and proof of purchase. Returns must be made within 14 days and accompanied by receipt and proof of purchase sticker.

Hampton Roads' Residence (Norfolk, Chesapeake, Virginia Beach, Suffolk, Hampton & Williamsburg) can return online purchases directly to the store.

 

"Buy online and pickup up" follow the “In-Store Return Policy”.
For hygienic reasons, all orders include disposable underwear and nipple covers to protect the garment and you. Please do not return these items.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: (757) 632-0406 or email us at hello@petitapetitlingerie.com

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